HANA_CALL Troubleshooting Data Collection

There are situations where further data is needed to show how close or over the HANA_CALL timeout thresholds a cluster is hitting over an extended period of time. The hanacall-timer tool will time how long multiple HANA_CALL’s from the resource agent to HANA take to return. [1]

Install hanacall-timer and enable.

1. Download the binary from Releases (https://github.com/rfparedes/hanacall-timer/releases/latest/download/hanacall-timer) to /usr/local/bin on the server and run:

   sudo chmod +x /usr/local/bin/hanacall-timer

2. Start logging timings every 60 seconds. Specify the correct SIDADM account to use when starting:

   sudo hanacall-timer start --sidadm <SIDADM>

3. Once collection has been ongoing, and data has been captured during the time of the issue, stop hanacall-timer:

   sudo hanacall-timer stop

4. Provide the tarball after compressing:

   tar cvfJ `hostname`-<casenum>.hanacall.tar.xz /var/log/hanacall-timer*

For documentation and further options [1].

[1] https://github.com/rfparedes/hanacall-timer

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